News

Southern Cross Travel Insurance (SCTI) has announced the appointment of Jess Strange as Chief Customer Officer. Jess takes up her role from August 19, joining a business which is experiencing significant growth.

Bringing a wealth of experience in customer experience, marketing, business transformation, organisational strategy and financial services, Jess is hitting the ground running to support a team which is going from strength to strength with the effects of the pandemic fast falling away.

SCTI CEO Jo McCauley says of Jess, “We’re incredibly excited to welcome Jess to the Southern Cross Travel Insurance team. Her expertise and experience in building strong engagement with customers will support us to drive further improvement in how we connect with and care for hundreds of thousands of travellers in New Zealand and Australia.

“We seek to retain our market leading position in a highly competitive field and look forward immensely to the contribution we know Jess will make.”

Jess heads to SCTI from Farmlands, one of New Zealand’s largest co-operatives.

"I’m so looking forward to being part of a team which cares for travellers and their whānau as they adventure at home and around the world. SCTI is a market leader in New Zealand and is taking on giant brands in Australia. I am excited to contribute to SCTI's mission of delivering outstanding travel insurance solutions, driving our success in these competitive markets and ensuring that every customer feels secure, supported, and ready to explore with confidence.”

Jess commences her role from August 19, 2024.