Benefits of membership

Using your member benefits 

With a Southern Cross plan, you can access member offers such as discounts on wellbeing services like eye and hearing tests, dental treatments and gym memberships.

This is made possible because we focus on the needs of our members, without the need to return profits to shareholders . That means most of the money we receive in premiums goes back to our members. It’s just another way we are with you.

Free of charge online GP appointments with CareHQ*   

We want you to get the care you need when you need it. That’s why we’ve made free of charge  online GP appointments available to Southern Cross members when they book an appointment between 7am and 7pm through the MySouthernCross app. Instead of paying $79.95. 

CareHQ is an online health consultation service that makes it easier to connect with a New Zealand-registered GP or nurse seven days a week. All the doctors at CareHQ are Fellows of the Royal New Zealand College of General Practitioners, and you can still return to your normal GP for on-going care. 

Each member 16 years and older will need to use their personal login to book through the MySouthernCross app. For dependent children on the policy under 16, appointments can only be booked by the policyholder.

If you’re unable to make your bookings in the MySouthernCross app, get in touch with us for assistance. If you book through the CareHQ website or CareHQ app, we’ll only be able to reimburse you if you have GP cover included in your policy, subject to the terms of your policy, including benefit limits.  

*Subject to change. Terms and conditions apply. 

Download the free My Southern Cross app

Mental health support with Raise     

Your mental health needs care, just like your physical health. We’ve partnered with Raise so that Southern Cross members can get up to three free of charge online mental health sessions each claims year*. That could be for individual counselling, couples counselling, or wellbeing coaching.

If you have a personal or work issue that’s affecting your life or wellbeing, Raise provides practical assistance and support. 

You can book online, or call Raise on 0800 735 343 if it’s urgent. You’ll need to provide your Southern Cross policy number when you make the booking, which you can find on your member card or in the MySouthernCross app.   

*Subject to change. Terms and conditions apply. 

Annual health check with MedPro 

Regular check-ups can make a huge difference to your overall health, giving you the best chance of catching problems early. Members 16 and over can now access a free of charge health check every claims year with MedPro*.

MedPro provides comprehensive and reliable healthcare services to New Zealanders nationwide, including health checks, health monitoring and vaccinations.

You can book your appointment online or call MedPro on 09 838 3555 (Monday–Friday, 8:30 am–5:00 pm).   

You’ll need to provide your Southern Cross member number when you make the booking, which you can find on your member card or in the MySouthernCross app.

*Subject to change. Terms and conditions apply.