Enquiry forms
Need to call us?
When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.
0800 800 181 - Here to help Mon-Thu 8:00am – 5:00pm, Fri 9:00am – 4:30pm.
Calling from overseas? +64 9 979 9212.
See our special hours for information on observed NZ holidays.
Inbound call centre performance*
Prior working day
Members helped 2,661
Wait times 03:08
Satisfied members 84.7%
Month to date
Average speed 02:31
Satisfied members 85.0%
Updated Thu 31 October 2024
Online enquiry
Please select your enquiry type, send us your details and one of our team will get back to you.
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What's your query?
My Southern Cross
You can claim online, request approval for upcoming treatment or check your policy benefits and remaining balances, all in My Southern Cross.
Media enquiries
Southern Cross welcomes media enquiries on health, medical, travel and pet insurance-related topics.
Reporting suspicious activity
To deliver affordability and sustainability for our members, we address fraud, abuse, waste and error in claiming and conduct.
Complaints
If you have a complaint, please use our online form and one of our team will aim to get back to you. You can see our full complaints disclosure here.
Unacceptable member behaviour policy
We've developed a policy to help both Southern Cross members and employees understand what behaviour is unacceptable.
Address
Head office
Southern Cross Health Society
Level 1, Te Kupenga, 155 Fanshawe Street, Auckland 1010
Postal
Southern Cross Health Society
Private Bag 99934, Newmarket, Auckland 1149, Freepost Authority 1440
Posting a claim
Southern Cross Claims Centre
Private Bag 3216, Waikato Mail Centre, Hamilton 3240, Freepost Authority 1440
Download a claim form or claim online for faster reimbursement.
*Please note these statistics are an average across the 3 different areas of our inbound contact centre. In periods of high demand, and, depending on the nature of the enquiry, the actual speed to answer may have been longer or shorter. Less busy times tend to be between 8:30am and 9:00am, or between 2:00pm and 3:00pm. Our online electronic contact us form is available 24/7 and can be accessed below, we aim to turn these around within 2 working days but in peak times this may be longer.
**Percentage of customers that told us they were highly satisfied (CSAT) with the way their interactions were handled. Back to top.