Browser support for Provider Web and Easy-Claim

To ensure all users have a safe and secure experience, we’re unable to support older website browsers or operating systems - in particular those which are no longer supported by their manufacturer.

Your privacy, and the security of our members’ personal health information is paramount to us, and as we’re unable to guarantee the security of older browsers and operating systems, we’ve developed our websites to be accessed on maintained systems that are used by the majority of their users.

If you are unable to access Easy-Claim or Provider Web, it is because you need to update your browser.

First, we would recommend checking your computer’s current operating system and web browser version at whatsmybrowser.org to help you determine if it meets the minimum requirements.

Check out the minimum standards and where to download a new browser for each system below.

We need you or your organisation’s IT team to ensure browsers and/or operating systems are compatible with the MFA set up. Older browsers and operating systems may not support the latest security features required for MFA.

If you have a browser and operating system listed below, you don’t need to update your browser.

Linux and other alternative devices/operating systems will also work as long as when logging into Provider Web the system is using a browser that meets the minimum version requirements.

For more information about how to check browsers and/or operating systems, see What browser am I using?

If your browsers and / or operating systems are not on the list above you may still be able to access Provider Web and set up MFA however, you may experience some visual or functional issues.

We strongly recommend that you or your organisation’s IT team update your browsers and/or operating systems to one of the supported versions on the list above. If not completed before the end of March 2025, you may struggle to access Provider Web on your device.

You can choose to verify your identity via text, an authentication app on your smart phone or via email. If you choose to verify your identity via email, your experience will be optimal if each user has a unique username and email address.

We strongly recommend that you or your organisation’s IT team set up unique usernames associated with individual email addresses as soon as possible.

If you share usernames and/or email addresses the experience is not ideal – this may cause delays in your login journey.

Please read the Provider Web MFA user guide to understand how this journey may look depending on the MFA method you select.

If you have any questions, please contact your Affiliated Provider Relationship Manager at 0800 757 838 or [email protected].

We have compiled a list of minimum supported browsers for each operating system below. If your browser version is lower than the one specified for your operating system, it will either need to be updated to the minimum version (higher preferably) or you will need to switch to a different browser that is supported – use the download links below to get the latest supported version of that browser for your operating system.

There is no cost to update your web browser, but we recommend you seek assistance from your IT support person if you are unsure how to proceed.

*Please note that Internet Explorer will no longer be supported on any operating system below Windows 10. If you are not using Windows 10, you will need to switch your browser to either Chrome, Firefox or Microsoft Edge.

Mobile devices being used to access Southern Cross services must be running the following:

If the device is on a lower version and not capable of being upgraded, you will need to use a different device.

For further support with Easy-Claim or Provider Web contact one of our teams below:

• Email the Easy-Claim support team
• Email the Provider Web support team

Here are some popular questions users have asked.