• A person using a smartphone

    Billing and payments

The quickest way to get this sorted is to speak to one of our friendly team

Call us on 0800 800 181

Here to help Mon-Thur 8:00am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.

Or you can send us an online enquiry

Please send us some details and one of our team will get back to you within 5 working days.

 

You must be the policyholder or have authority to make changes to this policy. Please ask the policyholder to get in touch or they can complete a policy authorisation form.

 

Note: This form is for billing enquiries. If you need help with claiming, please use our claiming and cover form.



Please select Please select Update my direct debit details Update my payment method Change the frequency of my payments Change the day date of my payments I have a question about a payment

 

Important: Please do not give any credit card or account details on this form. Due to privacy laws they will be deleted and we will not receive them.



 

You can make this change right now in My Southern Cross.


 

Important: Please do not give any credit card or account details on this form. Due to privacy laws they will be deleted and we will not receive them.



 

You need to pay by direct debit or credit card to change your frequency and/or date of your premium payments. You may be able to change the way you pay in My Southern Cross.


Changing the way you pay may affect your premium amount. Not all payment methods / frequencies are available if you're in an employee work scheme.



Please select Please select Monday Tuesday Wednesday Thursday Friday Dont mind


 

Please note it can take up to 14 days to change your payments. Before your first deduction we'll send you an invoice / statement to confirm the date, amount, and frequency of your payments. Your first deduction may include premiums for more than one billing period. Not all payment frequencies may be available if you're in a work scheme.



 

Please note it can take up to 14 days to change your payments. Before your first deduction we'll send you an invoice / statement to confirm the date, amount, and frequency of your payments. Your first deduction may include premiums for more than one billing period. Not all payment frequencies may be available if you're in a work scheme.



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By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.