Ilaina’s story

"Having insurance made all the difference”

As a young mum, Ilaina had major spinal surgery, and with the support of Southern Cross she was able to focus on her family, free from the financial stress of medical costs.

As a mum, Ilaina’s main priority is staying active and present for her family, and health insurance has been key in making that possible. Ilaina suffered from a herniated disc at age 34, as a parent of a five-month-old baby. “I underwent spinal surgery. When the bills come through, you just think – that’s huge. You feel as though the costs would end up being more crippling than the condition itself. Thankfully, there wasn’t once where I thought, what are we going to do?” she says.

Although she’s still recovering, Illaina celebrates the small wins, like taking her kids to the beach. “Having insurance made all the difference. You don’t have to think about the financial side. You can just be present,” she explains. Thanks to her Southern Cross policy, Illaina was able to receive the care she required, enabling her to be there for her family without worrying about what’s next. For Illaina, nothing is more important than her family, and having Southern Cross gave her the peace of mind to focus on them.

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*Not all benefits are available on all Southern Cross Health Insurance plans. You can check our policy documents to see what each plan covers. Illaina has the Wellbeing Two plan.