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    Financial hardship

If you have lost your taxable income and are no longer in paid work, you can apply to put your policy on hold for up to 3 months. When your policy is on hold you don’t pay premiums and you’re unable to make claims. 

You can find more information on additional support here. We can also help you look at other options to reduce your premiums. Please complete our application and someone will get back to you to confirm your options.

Call us on 0800 800 181

Here to help Mon-Thur 8:00am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card, on any communications we’ve sent you, or by logging in to My Southern Cross.

Or you can send us an online enquiry

Please send us some details and one of our team will get back to you within 5 working days.

The policyholder is ultimately responsible for their policy and for making changes to it. Please see section E of your policy document for more information.

Please select Please select Total loss of taxable income (eg you are no longer in paid work) Reduction in taxable income (eg reduction in hours or reduction in pay) Something else

Financial situation

Please let us know if you've lost income (other than your main / taxable income), had an increase in costs, or any other reasons that mean you are suffering financial hardship. The more information you provide, the quicker we can assess your application.


Please select Please select Myself My partner Both of us Other
Please select Please select Redundancy Termination of employment Cancellation of contract work Other
Please select Please select 1 month 2 months 3 months

 

You're unable to make claims when your policy is on hold. If you're undergoing treatment that is currently ongoing then putting your policy on hold may not be the best option for you. Please complete this form and we'll contact you to discuss your options.


Financial situation

Please let us know about your situation. The more information you provide, the quicker we can assess your application.


 

You must be the policyholder or have authority to make changes to this policy. Please ask the policyholder to get in touch or they can complete a policy authorisation form.

Enter your personal details

These details help us verify who you are so we can deal with your enquiry as quickly as possible.


Optional Optional Mr Mrs Miss Ms Mx None
 

By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.