• A person using a smartphone

    My Southern Cross

My Southern Cross support
Get help if you're having issues with My Southern Cross website or the mobile app. Watch our step by step support videos if you've forgotten your username or password, or view FAQs to get answers to common queries about My Southern Cross.

Other ways you can get in touch

Call us on 0800 800 181

Here to help Mon-Thur 8:30am - 5:00pm, Fri 9:00am - 4:30pm.

When calling, you'll need to have your policy number handy so we can identify you. You can find this on your Member card or on any communications we’ve sent you.

Or you can send us an online enquiry

Please send us some details and one of our team will get back to you within 3 working days.


Please select Please select I'm having problems registering for My Southern Cross I can't log in to My Southern Cross I'm having issues using My Southern Cross Something else / I'd like to give some general feedback

 

If you've forgotten your username or password, you can quickly and easily reset your login details. View our support videos for more help, or if you're still having problems, continue completing this form.


Please select Please select Mobile app Website Not sure

What are you trying to do in My Southern Cross?

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This information helps us to diagnose the problem but if you're not sure you can leave these details blank.


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Please use the button to attach any supporting screenshots or images. These are really useful to help investigate any problems you're having or when sending feedback / suggestions for changes. Please don't send any sensitive information such as your credit card number or health history.

Accepted file types

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Enter your personal details

These details help us verify who you are so we can deal with your enquiry as quickly as possible.


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By submitting this form, you acknowledge and agree that personal and health information provided to us (including any supporting documents) will be collected, stored, used and disclosed in accordance with the terms of our Member Privacy Statement.