Policy FAQs
I’ve forgotten my password for My Southern Cross so I can’t login to view the policy update. What can I do?
You can find the 'Forgot username?' link on the My Southern Cross login page. Other login support videos can be found on our My Southern Cross support page.
You can also find more details of the changes and a copy of your new policy document on our policy updates page.
Plans impacted: HealthEssentials, KiwiCare, RegularCare, WellbeingOne, WellbeingTwo, UltraCare, FirstCover, SureCare Concessionary, WellbeingStarter, Westpac FirstCover