CareHQ FAQs
Are any health concerns not suitable for a virtual consult?
CareHQ may not be appropriate for all medical conditions or concerns. If you have a medical emergency, immediately call 111.
A virtual consult would not be suitable if you have a serious or urgent problem that requires a physical examination. Some examples of this include:
- Severe chest pain
- Shortness of breath
- Sudden allergic reaction
- Poisoning
- Severe bleeding
- Severe burns
- Suspected broken bones
- Traumatic head injury
- Severe headache, pain or loss of co-ordination
- Sudden numbness, weakness or slurred speech
- Persistent vomiting, vomiting or coughing up blood, inability to control bowel movements (pooing) or urination (peeing)
- Considering self-harm or suicidal thoughts
- You are in serious mental crisis
- If you have language difficulties, unless you have requested a GP that speaks your primary language or can get access to an interpreter during the consultation
- If you have hearing difficulties, you may find video difficult. If you are visually impaired, you may prefer a telephone consultation
