Policy FAQs
There are no Affiliated Providers in my area for the healthcare service I need. What should I do?
Look for your closest Affiliated Provider in a nearby area. To see if you have cover for related travel and accommodation benefit check your policy document.
Then simply request an approval in My Southern Cross or through the app, and one of our team will be in touch to help you within a few days. If it’s urgent, please call us.
Plans impacted: KiwiCare, RegularCare, WellbeingOne, WellbeingTwo, FirstCover, SureCare Concessionary, WellbeingStarter, Westpac FirstCover