Policy FAQs
Where can I find full details of my updated cover?
You can find more details of the changes and a copy of your new policy document on our policy updates page.
Your membership certificate sets out the cover you may have for any pre-existing conditions. You can view your membership certificate in My Southern Cross or contact us for a copy.
Plans impacted: HealthEssentials, KiwiCare, RegularCare, WellbeingOne, WellbeingTwo, UltraCare, FirstCover, SureCare Concessionary, WellbeingStarter, Westpac FirstCover