Policy FAQs
What specific changes have been made to the policy documents?
We have replaced complex language with simpler terms and removed or explained jargon. We’ve also reorganised the document structure and layout, so they are easier to navigate.
We have not changed anything that impacts your cover, except for the changes outlined above which take effect on 22 October 2024.
Visit our policy updates page to see changes to your policy document (effective 22 October 2024).
Plans impacted: HealthEssentials, KiwiCare, RegularCare, WellbeingOne, WellbeingTwo, UltraCare