FAQs and quick answers
How can I check what’s covered under my policy?
Your policy document details the benefits available and the terms and conditions that apply, including any limits and exclusions.
It also sets out whether a healthcare service is eligible for cover in an easy-to-understand chart. In order to be eligible, a procedure must be listed in the coverage tables and not otherwise excluded under one of the general exclusions listed in your policy document.
You can check if a surgical procedure is included in your plan under My cover in My Southern Cross. You will need to obtain a prior approval to confirm your cover. If you need further assistance please get in touch.
Log in to My Southern Cross to view the general exclusions for your plan, your membership certificate and a list of some of your benefits and remaining balances. If you need further assistance, please get in touch.
